Refund Policy

At SachVins – Healing By Vinita, every product is created and packaged with care and intention. Due to the personal and energetic nature of our products, we do not accept returns once an order has been placed.

Damaged Products

If your order arrives damaged during shipment, we will gladly resend the product to you.

Please email us at [your email address] within 48 hours of delivery.
Include your order number, photos of the damaged product, and a brief description of the issue.

Once verified, a replacement product will be shipped to you at no extra cost.

Important Notes

Returns of products are unavailable.
Requests received after 48 hours of delivery will not be eligible.
Slight variations in colour, texture, or crystal form are natural and not considered damage.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.